Baji Gaming Privacy Policy – Your Data, Our Responsibility

This privacy policy applies to the baji gaming website, mobile app, and all related services. It takes effect as soon as you register, log in, or use any of our services.

Baji gaming places the highest importance on user privacy. We believe safeguarding your personal data is our responsibility — not just a box to tick. This policy clearly outlines what information we collect, why we collect it, and how we keep it protected.

This policy is available in both Bengali and English. In the event of any conflict in interpretation, the English version shall prevail. That said, every effort has been made to keep the Bengali version as accurate as possible.

Baji gaming collects data in two ways — information you provide directly, and data generated automatically as you use the platform.

What you provide directly:

• At registration — full name, phone number, email address, date of birth
• During KYC verification — a copy of your National ID or passport, and proof of address
• At the time of payment — your mobile banking number (bKash/Nagad/Rocket) and transaction reference
• When contacting support — chat content and issue details

Automatically Collected Data:

• Device information — operating system, browser version, screen resolution
• Connection data — IP address, login time and location
• Gaming activity — which games you played, bet amounts, session duration
• Transaction history — deposit and withdrawal amounts and timestamps

Baji gaming uses your data only for specific and legitimate purposes. All purposes are detailed below:

• Account Management: For account creation, login verification, password recovery, and profile updates.
• Payment Processing: To confirm deposits, process withdrawals, and maintain a complete transaction history.
• Fraud & Scam Prevention: For detecting multiple accounts, monitoring suspicious activity, and preventing bonus abuse.
• Regulatory Compliance: To meet international licensing authority requirements and comply with AML (Anti-Money Laundering) regulations.
• Service Improvement: To analyze which games and features are most used, in order to improve the platform.
• Contact: For important notifications, promotional offers (only with your consent), and customer support.
• Responsible Gaming: To monitor gaming patterns and take proactive steps before potential issues arise.

Baji gaming shares certain information with third parties in specific circumstances. This is essential for operating our services, but is always done on a limited basis.

Who we share with and why:

• Payment Processors: Only the information needed to process transactions is shared with bKash, Nagad, and Rocket — strictly transaction-related data, nothing more.
• Game Providers: With providers such as Evolution Gaming and Pragmatic Play, only session IDs and account identifiers are shared — never personal details.
• Identity Verification Services: Identity document details may be shared with approved verification bodies as part of the KYC process.
• Law Enforcement Authorities: Information may be disclosed when required by law or by a court order.
• Business Changes: In the event of a business merger or acquisition, your data may be transferred, but the new owner will be bound by this Privacy Policy.

All third parties that baji gaming works with have their own privacy policies and comply with established international data protection standards. baji gaming contractually ensures that these partners will not use your data for any other purpose.

Baji gaming does not retain your data longer than necessary. Retention periods depend on the type of data:

• Account Information: Retained for as long as your account is active, and for 5 years after closure — as required by legal obligations.
• Transaction Records: As required by international anti-money laundering regulations, data must be retained for up to 5–7 years.
• KYC Documents: Retained for up to 5 years after account closure.
• Support Chat Content: Retained for a maximum of 2 years.
• Log & Device Information: Typically deleted after 12 months.

After the retention period, your data is securely deleted or anonymised so you can no longer be identified. If you request deletion earlier and there are no legal obligations preventing it, contact support to initiate the process.

Baji gaming uses industry-standard technology and practices to protect your data. Here is a detailed breakdown of each security layer:

• SSL/TLS Encryption: All data transfers on the website and app are encrypted with 256-bit SSL. You can verify this by looking for the padlock icon in your browser's address bar.
• Database Encryption: Stored data — particularly identity and payment information — is kept encrypted on our servers at all times.
• Firewall & Intrusion Detection: Multiple server-level firewalls and an IDS (Intrusion Detection System) are running at all times.
• Two-Factor Authentication (2FA): Additional verification is mandatory for High Rollers and large withdrawals.
• Regular Security Audits: Third-party security specialists regularly conduct vulnerability assessments of the platform.
• Staff Access Controls: Access to your data is restricted to authorized personnel only, and all access is logged.

Please keep in mind — no one can guarantee 100% security on the internet. In the event of a security breach that may affect your data, baji gaming will notify you in a timely manner as required by law.

Baji gaming uses cookies and similar technologies (such as local storage) on its website and app. Cookies are small text files stored in your browser or on your device.

Essential cookies cannot be disabled, as the platform requires them to function properly. However, you can turn off analytics cookies in your settings. You can also manage cookies through your browser settings, though doing so may cause certain features to stop working.

As a baji gaming member, you have certain important rights regarding your personal data: